Follow Support Ticket Handoffs in Power BI
Follow support tickets between teams in Power BI, distinguish routine escalation from repeated investigation, and check the records behind each handoff.
From Wittenauer Software
Blog Posts
Practical walkthroughs, explanations, and lessons from working with specialized software.
Latest blog posts
7 entries
Turn a Recruitment Tracker into a Process Map with Power Query
Turn application date columns into a list of steps, check the result, and use it in Threadseer. A simple Power Query walkthrough with a downloadable example.
Hierarchical Process Maps in Power BI: A Manufacturing Walkthrough
See which pump builds return for correction, look inside the assembly work, and check the test results with a hierarchical process map in Power BI.
Compare Process Variants in Power BI: Insurance Claims
Compare the paths insurance claims take, see where their steps differ, and trace a six-day claim back to its records with Threadseer in Power BI.
Find Bottlenecks in Power BI: Lab Results in Healthcare
Find where finished work waits for the next step. Use a simple laboratory example in Power BI to compare task time with waiting time.
Process Mining in Power BI: Build Your First Process Map
Turn 54 event rows into a process map, find three routes through an order process, and trace a repeated step back to one order with Threadseer.
7 Process Mining Tools Compared: Capabilities, Costs, and Where to Start
A 2026 guide to seven process mining tools: where each fits, what pricing includes, and how to run a useful first investigation.